Relationship Manager

We are seeking a full-time Relationship Manager to build and maintain strong, long-term relationships with clients and key stakeholders. The ideal candidate combines strong communication skills with a commercial mindset to understand client needs, identify growth opportunities, and deliver consistent, high-quality service that drives retention and revenue.

Responsibilities

• Build and maintain long-term relationships with assigned clients and key stakeholders
• Serve as the primary point of contact for client questions, concerns, and service requests
• Understand client goals and business needs to recommend suitable products, services, or solutions
• Identify cross-selling and upselling opportunities while maintaining client trust
• Monitor account health, satisfaction, and engagement, and proactively address risks
• Coordinate with internal teams to resolve issues and ensure timely delivery of commitments
• Prepare regular account reviews, performance reports, and forecasts for leadership
• Maintain accurate client records and activity notes in the CRM system
• Represent the company at client meetings, events, and industry networking opportunities

Requirements

• Bachelor's degree in Business, Finance, Marketing, or a related field, or equivalent experience
• Proven experience in account management, client relations, sales, or a related role
• Strong track record of meeting or exceeding relationship and revenue targets
• Excellent verbal and written communication skills
• Proficiency with CRM software and Microsoft Office or Google Workspace
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Valid work authorization in the location of employment